Frequently Asked Questions
Everything you need to know about shopping with AWD Store UAE, your premium home destination.
Does AWD Store offer delivery across all Emirates?
Yes, we provide reliable doorstep delivery to all seven Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
What is the estimated delivery time for home decor and furniture?
For standard items, delivery typically takes 2-3 business days. For larger furniture pieces requiring specialized handling, delivery may take 5-7 business days depending on your location.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard), Apple Pay, and Cash on Delivery (COD) for orders within the UAE.
What is your return policy for home products?
We offer a 7-day return policy for most items, provided they are in their original packaging and unused. Please note that custom-made furniture or assembled items may not be eligible for return.
Do you provide assembly services for furniture?
Yes, we offer professional assembly services for furniture items. Our expert team will ensure your new home additions are perfectly set up upon delivery.
How can I track the status of my order?
Once your order is dispatched, you will receive a tracking number via email and SMS, allowing you to monitor your shipment's progress in real-time.